FAQs

Returns & Exchanges:

You have 14 days from the day you receive your order to CONTACT US for a refund or exchange.

Items must be unworn and in original condition.
Custom eyewear cannot be refunded or exchanged.
All items are accompanied by the original package contents.

Please ensure you choose a trackable delivery service and retain proof of purchase. Eyes On Soho will not refund shipping costs. We welcome online returns/exchanges in our Soho store.


Online Shipping:

  • Free UK shipping on all orders over £50. Orders below £50 will be charged £3.95. Orders will be shipped out once a week via Royal Mail Signed for.

  • EU shipping is £10 to EU countries and £15 to the rest. 

  • Rest of the world shipping is a flat rate of £28.

Please note, we are not responsible for any duties. 



Current Offers:

  • Receive £50 off your order when you buy 2 frames. This is automatically applied at checkout.
  • Receive £20 off when you order 2 accessories using code: 20ACC at checkout.

Please note, these offers cannot be combined. Excludes Clip-Ons and eyebobs products.