FAQs

Returns & Exchanges:

You have 14 days from the day you receive your order to CONTACT US for a refund or exchange.

Items must be unworn and in original condition.
Custom eyewear cannot be refunded or exchanged.
All items are accompanied by the original package contents.

Please ensure you choose a trackable delivery service and retain proof of purchase. Eyes On Soho will not refund shipping costs, or be liable for any duties incurred. We welcome online returns/exchanges in our Soho store.


Online Shipping:

  • Free UK shipping on all orders over £100. Orders below £100 will be charged £7.50.
  • EU shipping is £25 to EU countries and £38 to the rest. 


Please note, we are not responsible for any duties.